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Frequently Asked Questions
Yes! We do not do any kind of manipulation to any of the hair we source other than basic quality controls and co-washing processes.
Is your hair 100% unprocessed?
We offer a variety of payment options! We have direct payment via our website with a debit or credit card (processing through Stripe) and for US customers we also offer Venmo (merchant account) as well just contact us directly to get a request (invoice). All payment options are covered under traditional buyer protection policies. Please be sure to read our shipping and returns section to see our policy as well.
Paypal is temporarily unavailable until further notice.
What payment options are available? Is PayPal an option?
Yes the majority of our hair is single donor, only in rare cases hair is from multiple donors however in those situations the hair is from siblings.
Is your hair single donor?
Yes we offer both! Please get in touch to let us know your exact preferences.
Do you offer Double drawn and super double drawn?
Our average processing times normally do not exceed 48-72 hours however in some cases dependent upon size of order or custom requests orders may take a few days longer. Upon shipping out hair it normally takes no longer than 2-3 days to reach anywhere in the US, Canada, UK, and Western Europe. Be sure to ask us directly and we can give you a more exact estimate.
What is your average processing and shipping time?
Yes we do! Sample orders for wholesale clients must be 3 bundles minimum or 3 items (closures and frontals can also apply). Our normal MOQ after the first sample order is 10 bundles.
Do you offer a sample order for wholesale clients? What is the normal MOQ?
We do offer custom work for a fee, please get in touch to find out more.
Do you offer custom wigs, i-tips, ponytails, and clip ins?
Yes we do frequently try to offer opportunities for both wholesale and retail customers alike to try our hair or just simply stock up at a discounted rate. Stay tuned into our mailing list (sign up at the bottom of this page) and social media accounts (links below) for any kind of promotions or sales. For orders of 20+ bundles we are always open to working with our clients on a case to case basis for a special discount.